Frequently Asked Questions.
If you need more information,
don't hesitate to contact us at email@example.com
How long it will take for me to have my order in my hands ?
It depends on which turnaround time options you have chosen and where your order is being delivered to. All orders received are processed from Monday to Saturday, except for national holidays. All orders are dispatched within 48h maximum after receiving your payment. You will be notified by email to let you know when your order being shipped. If a tracking reference is provided by the shipping carrier, we will update your order with this information. You can find all informations about Shipping by clicking here.
Can I check the progress of my order ?
Yes. You will receive an email for each steps of your order. You can also find these information on your Personal Account. Click on "Login", sign in with your email address and your password. Click on "Order history and details". Click on the reference of your order or on "Details" to follow your order step by step.
Can I cancel my order ?
It is possible to cancel your order until the step "Preparation in progress". To cancel an order, you can contact us by email (firstname.lastname@example.org) or use the Contact Form available on your Account by clicking on "Order history and details". If your order is already shipped, it is possible to send us back an item like it is explained in our Conditions of Sale, article 6.
How can I print an invoice for my order ?
Invoices are not sent with your order but you can find them on your Account on our website. To access to your account, click on "Login". Sign in with your email address and your password. Click on "Order history and details". Click on "PDF" in the Invoice column.
Can you send my item as gift ?
All over the year, there is lot of occasion to please with gift. It is why we offer the option "Gift-wrapping". You can add this option to your order when you select the Delivery Methods. The price of this option is 2€. you can also add a gift message. Because make a gift is always a pleasure, we take good care of that.
How can I download an eBook ?
When your order and payment are validated, you receive by email a direct link to download your eBook. Click on that link. Your eBook is also stored on our website. You can download it from your personal account. Click on "Login", sign in with your email address and your password. Click on "Order history and details". Click on the reference of your order. Click on the title of your eBook to start the download.
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