Last Update : 19th may 2014
The present general conditions of sale apply to all the orders placed with the Editions HOPE for the whole of the articles and services proposed by www.editions-hope.com site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the website of Editions HOPE implies full and complete acceptance of these General Conditions of Sale that the Customer recognizes having been aware of before his order.
Editions HOPE reserve the right to modify at any moment the present General Conditions of Sales. Nevertheless, the General Conditions of Sale applicable to the order placed by a Customer on the website of Editions HOPE are those accepted by the Customer at the time of placing the order.
The present General Conditions of Sale define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. Editions HOPE is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
The present General Conditions of Sale have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the Editions HOPE to the Customer, from the order to the delivery, including payment and the use of services made available by Editions HOPE.
> Field of application
The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by Editions HOPE, whether the order is placed by Internet, mail or telephone.
> Capacity to enter into contract
Every Customer of Editions HOPE declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority and not to be protected within the meaning of article 488 of the French Code Civil. Editions HOPE reserve the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.
> Acceptance of General Conditions of Sale
The act of the Customer's ticking the box "I accept the General Conditions of Sale", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the cases envisaged under the present general sales conditions under the paragraph "right of retraction". The Customer accepts by this act to having read and understood the present Conditions and to accept them. The purchase by telephone or mail also implies the acceptance of these Conditions which the Customer recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.
We do our best to satisfy you.
We'll be attentive to the comments you'll submit to us (Part "Contact us")
1. The different steps to place an order
On our website https://www.editions-hope.com/shop, it is possible to place an order 24 hours a day, 7 days a week .
You make your selection by browsing the pages of our website. Your selections are added to your cart when you click ''Add to cart'.' At any time during your visit to our website, you can place your order by clicking "Checkout".
You can also order by mail at this address :
c/o Gilles Piraud - Service Commandes
294 Route de la Metairie Haute
82240 CAYRIECH FRANCE
1.2 Validation of the contract
When you click on "Place your order", you'll have a message of confirmation. It summarizes all of the products and options selected. You must verify in this form all of the informations transmited and all of the elements necessary for the dispactch of your order (shipping's address, digicode, phone number...).
If you don't need to modify the form, you have to read the General Conditions of Sale and tick the box "I agree to the General Conditions of Sale and will adhere to them unconditionally". To continue and place your order, you must click on "Next".
After the payment on secure server (see "Payment Methods"), a confirmation of the order will display. It confirms the recording of the order and informs you that an email of confirmation will be sended as quick as possible.
Every order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below.
In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the website of Editions HOPE.
1.3 The technical means for identifying and correcting errors
You have at any time the ability to identify and correct your possible data errors. When you find an error after the conclusion of the contract, you must contact us ("contact us" section) within 24 hours after the confirmation of your order.
Editions HOPE cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
1.4 Following of the order
You can at any moment check the status of your order by consulting the section "My account".
This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverer's Internet interface. Editions HOPE cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters.
Editions HOPE endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters.
You can at any moment contact us in order to be informed of the stage of your order.
1.5 Terms of archiving and access to the contrat
We will archiving contracts, orders and invoices. You have a right of communication to these documents upon request by contacting us. You can also trace the history of your orders and invoices in the section "My Account".
2. Informations about the products
2.1 Characteristics of the products
The information, characteristics, photographs and graphics presented on the website or in the emails sent by Editions HOPE are given only on a purely indicative basis. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of Editions HOPE. Editions HOPE make its best efforts to ensure that the photographic representation of the products is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.
2.2 Availability of the products
Editions HOPE are committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, Editions HOPE are committed to informing the Customer as quickly as possible. Editions HOPE reserve the right to modify the selection of products according in particular to the constraints imposed by its suppliers.
The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary. Thereby, Products may appear with the mention of delivery times, such as "in stock" or "immediate", "4 to 8 days", "1 to 2 weeks", "4 to 6 weeks", "Product not available" etc.
Delivery times indicated in the product page details are estimated times when the product(s) are not available in Editions HOPE stocks. They may be susceptible to variations for which the Customer will be informed by Editions HOPE in his order confirmation in the event of a minor delay or by email in the case of a more prolonged delay.
If Editions HOPE cannot obtain an ordered product from its suppliers, we will notify the customer of the expected delay by email. The Customer in turn can either ask for the cancellation of the order with a refund of payment within 30 days, or the exchange of the product not available for another product. No cancellation penalty will be applied for such an order cancellation. No cancellation compensation (other than the full refound of the order) can be asked, such an unavailability having resulted from a delay in updating this unavailability.
Editions HOPE cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out of stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.
Prices are indicated in €uros, all taxes included.
Our prices include the cost of processing of your order.
Our quotations are valid only in the double limit of the validity period of the offer and the availability of the products.
Our offers of goods and prices are valid if they are online on our website on the day of the order.
If you request a delivery outside of the French territory, your order may be subject to taxes and customs duties when it arrives at its destination.
The payment of these fees are your responsibility and we encourage you to check with the relevant authorities in your country. You should also check the possibilities of importation or use of the products you order in the country of destination.
4. Payment Methods
The online shop of Editions HOPE accepts different payment methods
4.1 By Visa, MasterCard, American Express, other credit card
The transaction is carried out via Paypal which alone receives the banking information provided on the site at the time of the payment. When you enter your card number to pay for your purchases, in reality you transmit your banking data directly to Paypal, which records them in its highly-protected server. This information is not forwarded by any intermediary, not even Editions HOPE, and is not stored either by our technical service providers.
To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the top or bottom of your browser. The letters "https" (rather than "http") located in the URL address bar at the top of your browser also indicate that you are using a secured connection. You can use your credit card or pay directly with your Paypal's Account. Using Paypal is completely free.
>>> To learn more about Paypal, click here.
4.2 By check (longer processing)
For France only. You have 7 days to send us your payment. The order is shipped once after cashing.
For orders above 150,00 euros, a identification card and a proof of residence will likely be required.
The order of the check and the address where send the check are communicated when the payment method is validated. They will also be sent by email.
4.3 By wire transfer (longer processing)
You have 7 days to make us the wire transfer. The order is shipped once after cashing.
The bank account number is communicated when the payment method is validated. It will be also sent by email.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by Editions HOPE does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice does not come with the parcel.
Editions HOPE preserve an electronic example of each invoice.
In the case of a delivery to a different address from the billing address, the invoice for orders is only ever available in the Customer's online account.
4.4 Transfer of property
Editions HOPE remains owner of the Products delivered until their complete payment by the Customer.
5.1 Delivery service
Products are delivered to the address indicated by the Customer on the purchase order.
5.2 Delivery schedule
Products available to purchase are on stock and all orders received are processed from Monday to Saturday, except for national holidays.
All orders are dispatched within 48h maximum after receiving your payment.
You will be notified by email to let you know when your order being shipped.
Transport times depend on the transporter chosen by the Customer and the place of delivery.
Generally, for metropolitan France, the delivery is between 2-7 business days from the shipping date.
For Europe, it is around a week.
For the rest of the world, it is more than a week.
In case of delay in delivery, we will notify you by email as soon as possible and we will inform you of the new delivery date..
5.3 Delivery methods
For Metropolitan France, you have 3 choices of delivery methods :
- Delivery by Standard mail
- Delivery by Colissimo Suivi
- Express Delivery by Chronopost
For the rest of the world, you have 2 choices of delivery methods :
- Delivery by Colissimo International
- Delivery by UPS
5.4 Delivery cost
The rate charged for the shipping of your order is based on the weight of your products, and your location.
They are given when you valid your order, before the payment page.
The products are packaged to respect the standards of transport, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.
5.6 Gift wrapping
Editions HOPE offers its customers a gift-wrapping service for some products. When this option is available, you can select it during your order. There is extra fees for the gift wrapping service. The amount is clearly indicated in the summary of shopping cart.
5.7 Damaged parcels
Editions HOPE remind customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…).
The Customer must inform Editions HOPE by email as quick as possible, so that we can take the necessary measures.
Don't hesitate to contact us for any question about delivery.
You can also read the section about delivery by clicking here
Within the framework of the Sale by Correspondence (without the simultaneous physical presence of the parties), according to the Article L 121-20 of the French code of consumption, the Customer has the right, to a forteen days period, to exert his right of retraction without having to pay penalties, except the costs of returning the goods. This period begins from the day of reception of the goods by the Customer.
The request to return the goods can be carried out:
- By connecting on our website, in the section "Details on Purchases" in My Account : simply tick the product and the quantities to be returned, explain the reason for the return and validate by clicking on the "Create a Return". The demand for the return will then be studied and replied by mail. Then, Editions HOPE will send a return authorization number to be marked on the parcel, as well as the address for returning the items.
- By contacting Editions HOPE with the contact form or by email. The modalities of return will be indicated to the Customer.
Editions HOPE recommend the Customer to return its products by Colissimo with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return. The return fees are at the charge of the Customer, so he is free to choose the shipping method.
In return of the respect of this procedure, Editions HOPE undertake to exchange or refund the product within a maximum period of 30 days.
This right of retraction is exerted without penalty, except for the transport charges which remain at the charge of the Customer.
In case of error attributable to Editions HOPE (defective item or wrong order preparation), our services will bear the cost of returning the item. The client must send the bill of the transport to Editions HOPE to get compensation.
The returned products must be intact, in a perfect state for resale, and in original packing. They cannot be used or to have suffered even minimum deterioration. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
In accordance with Article 4 of the decree n°78-464 of 24th march 1978 of French law, the present provisions cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all consequences of the hidden defects of the item being sold.
The Customer is expressly informed that Editions HOPE are not the producer of the products presented within the framework of our website, as defined by the French law n°98-389 of 19th May 19 1998 and relating liability for defective products.
The products are in accordance with the french legislation and norms applicable in France. Editions HOPE cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the Customer to check with local authorities the legality of importing and using the products and services.
We do our best to satisfy you. We are reponsible of the good execution of these General Conditions of Sale. Nevertheless, Editions HOPE cannot be held responsible in the case of circumstances beyond their control.
8. Duration and application
The present Conditions apply throughout the time of all online services offered by Editions HOPE. They can be modified at any time by Editions HOPE. The Conditions applicable are those in force on the date of the registration of the order.
The sale of products of Editions HOPE are subject to French law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Editions HOPE and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the tribunals of Paris.