General Delivery Information
All orders are dispatched within 48h maximum after receiving your payment.
If a tracking reference is provided by the shipping carrier, we will update your order with this information.
The shipping rates include the cost of packaging, handling and postage.
The rate charged for the shipping of your order is based on the weight of your products, and your location.
A particular care is taken to protect your fragile items...
Delivery times are estimates only. We will try hard to meet our delivery times but sometimes orders may take longer to fulfil and it can be unforeseen postal delays which are out of our control.
In case of delay in delivery, we will notify you by email as soon as possible and we will inform you of the new delivery date.
If you have any question about a delivery or tracking order,
• Shipping to FRANCE (Metropolitan)
> Delivery by Standard Mail
The most economical delivery method.
Delivery within 2 to 7 working days.
> Delivery by Colissimo Suivi
We recommend this delivery method !
Delivery within 2 to 3 working days.
Packages are delivered directly in your mail box. If your package is too big, a note will be left at the address so that you can pick up your package at your nearest post office. Packages are kept at the post office for 15 calendar days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to Editions HOPE. At anytime you'll be able the track your package at this address https://www.colissimo.fr/portail_colissimo/suivre.do?language=en_GB
> Express Delivery by Chronopost
If you place an order before 1 pm,
The order shall be delivered the next day before 1 pm.
• Shipping to EUROPEAN UNION,
The price for Gift-Wrapping is 2€.
You can also add a gift message.
Because make a gift is always a pleasure, we take good care of that.